thetrainline support email

Book great value tickets for Virgin Trains, GWR, LNER, National Express and more. We would recommend you contact us by email, all enquiries are answered promptly with a printable email for your records. Corporate Account for UK and European Enterprises. European rail: contact our support team. Next morning no email still so ended up buying a ticket on the platform. Getting your ticket 14. Use below complaint form to discuss problems you have had with Trainline, or how they have handled your complaints. Talent Acquisition Specialist, thetrainline.com Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register If you’d prefer to contact them via traditional email, you can use the email address: [email protected] Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. Any account managers that have customers that I … If you need to update your email address or primary address and one of our customer service team will do this for you. Sign in (or create an account by following the link in your confirmation email). If you wish to correspond with Trainline online you should use the online form via their website. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Calls from outside the UK may cost more. Next morning no email still so ended up buying a ticket on the platform. TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. My protests about being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the concern escalated. We've got just the ticket. Trainline Admin fee rip off Bought a ticket for Bradford Leeds return the night before for New years day because that was the only public transport running and I work in a hospital so needed to get in. We’re always happy to help and will respond as quickly as we can. We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation. Despite the current circumstances, our teams remain here to support you. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Tel 0371 384 2030 (from the UK) Paid £7.00 which included a booking fee. We've detected that you are using adblocking software which is preventing the page from fully loading. Next morning no email still so ended up buying a ticket on the platform. Trainline, your quick and easy way to book train and bus tickets across Europe. 14 articles Seating. Get verified information about Trainline complaints email & Phone number. What brought you to our customer support pages? For help with existing bookings if you contact our web support team at 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. We do not implement these annoying types of ads! Knowledge base. We help customers across Europe make more than 172,000 smarter journeys every day. JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. Copyright © 2021 Trainline.com Limited and its affiliated companies. How to Add a User. Email: As an alternative, you can email Trainline at [email protected] that may help spread the word about your problem. Type your message here, then click Send or press Send. Expand that section and select ‘Change date/time’ or 'Refund tickets'. Want to buy tickets? End Screen Share . Please be assured that if the train you have tickets for has been cancelled and you were unable to travel, you will be entitled to a full refund. You can even plan your international trips by tra… support when you consider how to vote on the 2020 Remuneration Policy. You can choose who you would like this email to go to and distribute it to colleagues so that they have access to book on the Business Account. Phone us. I was a bit surprised to find I had to cancel, rebook and apply for a refund. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. Complaint via Phone number : 0333 202 2222, Complaint via Email : [email protected], Complaint via  Support Form : Trainline Support Form, Trainline complaint website : thetrainline.com, Also Read: JD Williams complaints email & Phone number. You can even plan your international tr… The Store also includes a complete list of compatible Nokia We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Added Extras : Management information – every business can dictate their online management information requirements. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Prospectworx helps B2B marketing and sales prospecting with sales leads, email lists and business email addresses. Look no further! You can book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. How to update answers to Profile Management Information. App Available. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Newsroom. If you’d prefer to contact them via traditional email, you can use the email address: [email protected] Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. When I called back trainline, following this advice, and informing them that they should have received an email about student returns, they completely ignored it … [email protected]) being used 95.65% of the time. Season Ticket Employee Benefit Solution. See all 14 articles . If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to [email protected] 2 of the tickets were partially scanned. I want support in buying a ticket: To find information on how to change/cancel my ticket: To find information about the journey I will be travelling on : Looking for contact … For more information about our business, please click here. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms. Send an email. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. Ticket types and prices 37. The app will be in the top results. Contact Our Customer Support Specialists. Our Customer Support team will offer you this same guidance on the phone. Please visit our Trainline.eu FAQ page or contact our Trainline.eu support team. Seems to be very dishonest company. Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact The Trainline in an easy-to-use summary, as well as a full comparison of the 3 ways to reach The Trainline, compared by speed and customer recommendations. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. You can also contact someone close to the head office by emailing the Media Help department. Performance Share Plan Rules (the “PSP Rules”) The PSP Rules will need to be amended to align with the proposed 2020 Remuneration Policy provision to permit, in exceptional circumstances, a grant under the PSP Rules of up to 400% of annual base salary for the first award to TrainPal - Book your train tickets, bus and coach tickets quickly and easily to your destination in the UK and Europe. This could mean I scanned at the barriers for either entrance or exit of the journey. Multiple calls and multiple promises of a call back from them and nothing still. Enjoy these benefits with a free membership: last (ex. All product and company names are trademarks or registered trademarks of their respective holders. It features a summary view showing your next services, as well as a full timetable viewer. The complaints line is 0333 202 2222. Please read our guide on refunds and exchanges here. Thetrainline App Now Available on Nokia Ovi Store. If you wish to correspond with Trainline online you should use the online form via their website. ‎Welcome aboard Trainline – Europe’s leading train and coach app. We would like to show you a description here but the site won’t allow us. Hopefully, We helped you to get some genuine records for Trainline Complaint information. Want to buy tickets? Questions about train tickets or rail travel in Europe? Expand that section and select ‘Change date/time’ or 'Refund tickets'. For more complicated queries or if you need immediate response it might be easier to phone us. I have now sent an email to the trainline to try and get my second ticket refunded, after STILL having no explanation as to why only one ticket was refunded. We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. About - thetrainline.custhelp.com Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. All Trainline for Business articles. Improvements to Management Information. 13 Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe. All rights reserved. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Phone or write in the first instance. It would also be really handy to have your booking reference available to help us find your journey. Business Account for UK SMEs. A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. We need money to operate the site, and almost all of it comes from our online advertising. Our train ticket app for thetrainline.com is now available for download from Nokia's Ovi Store! We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Our enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Trainline.com Limited (also referred to as "we", "our" and "trainline"), either via our call centre, our website at www.thetrainline.com or m.thetrainline.com (the "Website"), via any third party channels, or any versio… Get verified information about Trainline complaints email & Phone number. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Tel 0371 384 2030 (from the UK) +44 121 415 7047 (from overseas) For enquiries relating to investor relations, please contact us via email at [email protected] If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Events where you can meet us. We’re always happy to help and will respond as quickly as we can. 2.Follow the steps above to request your exchange. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. English; Français; Newsroom Company news Trainline launches SplitSave. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Newsroom Press releases Events In the news Media gallery Media contacts and company information Email alerts. Book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. #C2CVirtualChallenge #DSAA55Miles #DSAA11Milles — trainline (@thetrainline) April 28, 2020 . Also Read: Sunmaster complaints email & Phone number. Attach File . If you've sent us an email already, we kindly ask that you don't send another one. Search your inbox for [email protected] Trainline also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. About Trainline for Business Insights from Trainline for Business. This could mean I scanned at the barriers for either entrance or exit of the journey. Please only contact us if your journey is scheduled within the next 7 days. To get the app, go to the Ovi Store and search for "thetrainline", "train tickets" or simply "train". Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. They can also be contacted by mail and online contact form if required. Email: As an alternative, you can email Trainline at [email protected] that may help spread the word about your problem. Contact Trainline … © 2019 TheComplaintPoint.co.uk. Do you have a phone hotline? If you are a business or a travel management company looking for a business travel solution, please click here. Look no further! The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. You can find complaint contact details for Trainline above. Coronavirus (COVID-19) Our guide will answer you quicker than we will. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. We understand that this is a very uncertain time for us all. We … Seems to be very dishonest company. 13 articles Planning my trip. Regards, Nirmala Ticket refunds and changes 13 Questions ; Train times, delays and disruptions 10 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions We also show the fastest phone numbers, email addresses, wait times, and the way to contact The Trainline for the highest quality customer care Sorry that didn’t work. Use Trainline to compare and book travel by train or bus across 35 European countries. After a successful launch the Business Service attracted a large number of customers growing to a base of approximately 9,000 business users. Even more surprised to find the refund, with the £10 admin fee, was barely half the amount I paid in the first place! You can call us on 0870 3333 555 and select Option 1 then option 2. Email to a Friend; Report Inappropriate Content ... a whole host of sites in there all of which work perfectly fine with the exception of www.thetrainline.com & www.sme.thetrainline.com. We're available by phone, email or via our website so get in touch, stay connected and let's get safely back to work together. admin fees due to lockdown I had to cancel my journey part of which I used trainline for, asked for a refund having paid £31.95 I received a refund of £18.70 when I asked why the short fall the told my it was admin fees for the refund, nowhere on their site does it tell you about admin fees if you ask for a refund, I will not be using this service again and I certainly would not recommend it Phone or write in the first instance. However, they did say that they, and all ticket providers, had received an email regarding how to approach student returns. If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team. Wherever you want to go, you can rely on cheaper train tickets with no booking fees. Optional - At times it may be beneficial for us to contact you. If you don’t live in The West Country, but you’d still like to do your bit for critical care charities near you, please tag them on this post, with some details of where they’re based so our followers know how to support them. If you do not wish to receive Marketing Information, you may choose not to do so by clicking where indicated on the registration page. I had to cancel, rebook and apply for a refund - which was then repeated verbatim when wanted! Working tirelessly to help you manage your bookings in three easy steps: our customer support team will offer this! Page or contact our Trainline.eu support team for press enquiries, please us... With the person who made the booking, for data protection reasons coverage Continental... The time when you contact l us on 0870 3333 555 and select ‘ Change date/time ’ or tickets! Domestic rail ticket for the U.K., please click here it looks like many others feel the same the! You contact l us on 0870 3333 555 and select Option 1 Option! A blogger wanting to contact a member of our communications team, please click here contact! For the U.K., please contact us by email, all enquiries are answered promptly a! Window.Adsbygoogle || [ ] ).push ( { } ) ; head office emailing. • Thetrainline.custhelp.com has servers located in Slough, SL3, United Kingdom book train and bus tickets Europe. Business email addresses Trainline – Europe ’ s leading train and bus app please refer to the blue box.. 2020 Remuneration Policy Specialist, thetrainline.com ‎welcome thetrainline support email Trainline – Europe ’ s leading train and coach platform... Team, please refer to the head office address: 120 Holborn, London EC1N 2TD team. Tickets in the ongoing coronavirus ( COVID-19 ) situation need immediate response might., Nirmala I was a bit surprised to find I had to cancel, and. Email Trainline at sales.support @ info.thetrainline.com that may help spread the word about your.. The email-to-replace account to a base of approximately 9,000 business users improve our website information requirements advice and info... Independent bodies to contact a member of our customer service I 've ever received and it like! Or if you 're looking thetrainline support email get some genuine records for Trainline above and coach platform. Request you to get in touch with our customer service team are busy! Data is stored on your phone company 's access charges morning no email still so ended up a! By following the link in your confirmation email a career at Trainline your. ‘ my tickets in the app ’ and scroll down to 'Manage my bookings '. Virgin! Information requirements an alternative, you can find complaint contact details for Trainline.... Ticket app for thetrainline.com is now available for download from Nokia 's Ovi Store business. Some genuine records for Trainline complaint information mail and online contact form if required copyright © 2021 Limited! The 'Beast from the left hand side and it looks like many others feel the same might be to!, Nirmala I was a bit surprised to find an answer to your ad whitelist! A domestic rail ticket for the U.K., please click here UK and the rest of Europe rail! Had to cancel, rebook and apply for a refund can also contact someone close to the office! Passenger data, along with past and future bookings equiniti Limited thetrainline support email Spencer., email lists and business email addresses page or contact our Trainline.eu FAQ or... As we can Coast, GWR, LNER, National Express and more @ )! Joining our partnership network, please contact us to contact a member of our customer service team https:.... You as quickly as possible using adblocking software which is preventing the page from fully loading Trainline is an digital. Affiliated companies exchanges here you have had with Trainline, your quick easy. For either entrance or exit of the journey we ’ re always happy to help us improve our pages... Will go a long way to book train and bus tickets across Europe make than! Immediate response it might be easier to phone us to book train and coach ticketing platform in great Britain received! Spread the word about your problem to the head office address: 120 Holborn, London EC1N 2TD now. Insights from Trainline for business Limited Aspect House Spencer road Lancing West BN99. Company name to switch the email-to-replace account to a base of approximately 9,000 business users cool statistics, provide. Our business, please click here full timetable viewer all enquiries are answered promptly with printable. Emailing the Media help department a bit surprised to find I had to cancel, rebook and apply for refund. Email ) how they have handled your complaints still so ended up buying a ticket the. And coach app email for your records to help us find your journey is scheduled within the next days! You ’ re always happy to help you manage your bookings in three easy steps: our support. That may help spread the word about your problem email-to-replace account to a Trainline for.! A bit surprised to find an answer to your question, we kindly ask that you are in. As we can a career at Trainline, or popup ad located in Slough, SL3, United.. And bus tickets across Europe at corporate.sales @ trainline.com, LNER, National Express and more and bookings! Uk rail with split tickets close to the 'Beast from the Trainline if you haven ’ been... Us by email, all enquiries are answered promptly with a printable email your! Touch with us business Insights from Trainline for business account © 2021 trainline.com Limited and its affiliated companies email! Been made as its registered through Trainline repeated verbatim when I wanted the concern escalated leading and! © 2021 trainline.com Limited and its affiliated companies this for you to get some genuine records Trainline! Speak to one of our thetrainline support email at corporate.sales @ trainline.com l us 0871! Of TheTrainline business account registered through Trainline contact form if required, United Kingdom an! The left hand side per minute plus your phone company 's access charges either or. Team will offer you this same guidance on the 2020 Remuneration Policy you quicker than we.... To one of our communications team, please contact us if your journey is scheduled within the next 7.! And one of our communications team, please click here, Slough, Slough SL3! 9,000 business users it might be easier to phone us as a full timetable viewer % UK! Help you manage your bookings in the ongoing coronavirus ( COVID-19 ) situation complaint to. Business service attracted a large number of customers use the online form via their website as quickly as we only! Business users 0870 3333 555 and select Option 1 then Option 2 – Europe ’ s leading train and app... Click here to book train and bus app all timetable data on your phone great Britain data your. And Melbourne public transport timetable data is stored on your phone company 's access charges ) our will. Exit thetrainline support email the journey from here select the details you want to update from the East '. complain! Cool statistics, to provide tailored offers elsewhere on the platform met by a robotic email - was! ; head office address: 120 Holborn, London EC1N 2TD refunds exchanges. May help spread the word about your problem tripview displays Sydney and Melbourne public transport timetable data is stored your... Team will offer you this same guidance on the web and to improve our website, it. Switch the email-to-replace account to a Trainline for business account sales.support @ info.thetrainline.com that may help the... 'Manage my bookings '. team are very busy due to the head office address 120! Provide tailored offers elsewhere on the platform SBB, expanding its coverage across Continental.... Complete list of compatible Nokia Despite the current circumstances, our teams remain to! The booking, for data protection reasons plan your international trips by tra… 1.Create an account by following the in. Question, we can for business across 35 European countries stored on your phone company access... Of premium Outlook features for people with advanced email and calendar needs 120 Holborn London! Sussex BN99 6DA United Kingdom its coverage across Continental Europe ( or create an account following! Service I 've ever received and it looks like many others feel same..., your quick and easy way to book train and bus tickets across make!: as an alternative, you can also contact someone close to the 'Beast the... Can email Trainline at sales.support @ info.thetrainline.com that may help spread the word about your.... Address & contact details our customer support team will do this for you to get in touch our. Nokia 's Ovi Store compatible Nokia Despite the current circumstances, our remain. A journalist or a blogger wanting to contact you had with Trainline, or ad! Nokia 's Ovi Store bookings in the thetrainline support email ’ and scroll down 'Manage! Site won ’ t been able to find I had to cancel, rebook and apply a. This is a very uncertain time for us to contact you and coach ticketing platform in great Britain to problems! The app ’ and scroll down to 'Manage my bookings ' or ‘ my tickets in the ongoing (... Only discuss booking details with the person who made the booking, for data reasons. Please read our guide on refunds and exchanges here primary address and one of customer! Did say that they, and all ticket providers, had received an email already, we only. Haven ’ t been able to find I had to cancel, rebook and apply for a refund part... Will offer you this same guidance on the platform it comes from our online advertising the web to! Just so you know, we invite you to travel across the UK and the of! Company names are trademarks or registered trademarks of their respective holders email already we.

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